Wipro Recruitment Drive 2023 | For Associate-Account Verification

Wipro Recruitment Drive 2023

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Job Description

Wipro Recruitment Drive 2023

Responsibilities For Candidates:-

Wipro Recruitment Drive 2023

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Should have basic/understanding knowledge of AdWords and AdSense
• Excellent time management skills
• Good Interpersonal & People skills with good problem-solving approach.
• Strong analytical and logical reasoning skills
• Should have Customer Centric Mindset
• Provide product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions.
• Assist clients with navigating around product menus and facilitate better understanding of product features
  Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Selection Process :-

Wipro Recruitment Drive

• Online Application Submission
• Online Test- Aptitude Test, Technical Test
• interview
• Selection

About Company

Wipro’s capabilities range across cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.

Wipro Limited is a multinational corporation from India that provides services in information technology, consulting, & business process outsourcing services. It is one of the world’s major providers of IT Services and Business Process Outsourcing (BPO) services.

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