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Wipro Off Campus Drive 2023 | For System Engineer

Wipro Off Campus Drive 2023

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Job description

Wipro Off Campus Drive 2023

Job Role	System Engineer
Qualification	BE, BTech
Branch	Any Branches
Batch	2018, 19, 20, 21, 22 & 23
Salary	*INR 3.5 LPA**
Experience	Fresher
Location	Hyderabad, India

Responsibilities For Candidates

Wipro Off Campus Drive 2023

Excellent communication skills,
Ability to empathize, pacify and handle irate customers with exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails in a timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support the user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new issues and resolution given.
Complete call logs and reports.

About Company

Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

It has good policies, work culture and potential, and offers a multi-cultural and diverse work environment. The infrastructure and leadership of Wipro are exceptional, making it a great company to work for.