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DHL is Hiring Associate Support Analyst BE/B.Tech/BCA/BSC | 3.5 LPA*

DHL is Hiring

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DHL Off-Campus Drive

Company	DHL
Role	Associate Support Analyst
Qualification	BE/B.Tech/BCA/BSC
Batch	Any
Branch	All streams
CTC	3.5 LPA

SUMMARY

DHL is Hiring

Start your career with DHL IT Services!

We are seeking for a talented Associate System Support Analyst to join our team. You will ensure successful completion of regular operational activities, monitor systems and services, report incidents to support teams and support IT Services Chennai office for DHL’s desktop support environment.

Do you enjoy challenges? At DHL IT Services, your talent is our passion. Join us today!

WHAT YOU WILL DO

DHL is Hiring

Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
Commit to the incident and standard request tickets and resolve according to SLA.
Responsibilities include the installation and upgrading.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Provide 1st level desktop support mainly for IT Services Chennai.
Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Deliver agreed SLA and high availability.

WHAT YOU SHOULD HAVE

Knowledge on performing desktop support for DELL & HP products.
Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
Bachelor of Computer Science graduate or IT related discipline is an advantage.
Sound knowledge of troubleshooting processes and methodology.
Must possess team spirit; foster openness.
Must have good verbal and written communication skills.
May require participation in 24 x 7 on-call rotation.
Good communication skills and able to interact with people of different cultures and backgrounds.
Solid grasp in customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacts positively to their feedback.
Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area.
Good attitude and responsive behavior.
Preferably with working experience in international and multi-cultural environment.
Bachelor of Computer Science graduate or IT related discipline.
CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.

About DPDHL

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

Supports over 260,000 DPDHL e-mail users;
Runs more than 7700 servers;
Supports more than 2000 global services and applications;
Processes 9 million shipment information messages per day;
200000 man days per year of development application.
Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).