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Infosys Recruitment Drive 2022 | For Process Executive

Infosys Recruitment Drive

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Job Description

Role: Process Executive
Qualification: Graduate
Experience : Fresher

Responsibilities

Infosys Recruitment Drive

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be an added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Work from Office

Educational Requirements

Graduate
Service Line
BPO Service Line

Preferred Skills:

Customer Service

About Company

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.