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Cognizant Recruitment Drive 2023 | For Process Specialist

Cognizant Recruitment

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Job Description

Cognizant Recruitment

Qualification: Any graduate
Role: Process Specialist

Stakeholder/Business Management:

‘They would be required to interact with customers (internal / external) to meet process deliverables.
Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.
Customer Relationship Management:
Provide information, educate customer, troubleshoot, probe and fix issues.
Follow up on Waiting/Open issues, feedback and coaching.
Conduct Quality audits and review of teams’ performance.

People/Team:

Cognizant Recruitment

Conduct Huddles and Team meetings.
Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.
Act as a buddy for New Hires.
First level reporting.
Conduct peer reviews.
Conduct refresher training.
Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

In the absence of the PL and TL, perform the following tasks when assigned:

Handle escalation calls.
Manage service levels on a day-to-day basis.
Provide coaching and feedback for improvement.

Must Have Skills

Speaking English
Payments fraud investigation

Good To Have Skills

Online/Digital Marketing

About Company

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital age. Our uni

que industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under the CTSH.