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HCL Technologies Off Campus Freshers Recruitment Hiring For Analyst

HCL Technologies Off Campus

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Job Description

HCL Technologies Off Campus

Role: Analyst

Responsibilities

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal & external staff via telephone, email or chat.

To maintain a high degree of customer service for all support queries and adhere to all service management principles

Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)

Provide supporting stats for the weekly Service Desk report on call trends Generating support documentation to assist staff with requests for information & provide input for staff training as required Basic Active Directory knowledge.

Creating user accounts, reset passwords, creating groups, creating Distribution Lists, etc. Blackberry and Smart Phone account management and provision Flexibility to work in a 24×7 work environment.

Qualifications

Graduation/Btech with 1 year of minimum IT Service Desk and/or Call Center experience requiredo 12 months for L1o 24 months for L2 An ITIL qualification is preferable but not essential MCP/N+/A+ certification would be desirable

Skills Required

HCL Technologies Off Campus

Excellent communication skills and telephone etiquettes Excellent organizational skills Incident Management experience Managing incidents including business expectations and communication Strong.
knowledge of operating systems with emphasis on Windows 7, Windows XP, Mac OS, Microsoft outlook, Internet issue, Slow performance. Self-motivated achiever who gains satisfaction from providing excellent customer service No shift constraints or relocation constraints.

About Company

The company head office is located in Noida. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network,

HCL Technologies delivers holistic services in various industry verticals, categorized as Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public