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TIBCO Off Campus Drive 2023 | Hiring Associate Engineer | Freshers

TIBCO Off Campus Drive

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Job Description

TIBCO Off Campus Drive

Role: Associate Engineer
experience ;Freshers
Location: Pune

Role Overview:

The Global Support organization at TIBCO provides technical product support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their systems operational.

Responsibilities:

TIBCO Off Campus Drive

Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
Understand the product issues reported by the customer and reproduce it locally in the support lab.
Provides prompt and accurate feedback to customers.
Work with the senior members in the group to provide workarounds for the customer reported issues.
Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
Create Change Requests (CRs) for the defects/enhancements reported by the customer.
Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
Learn the technologies required for supporting the TIBCO product.
Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.
Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value

Candidate Qualifications:

Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.
troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analyzing SQL queries.

Skills:

Product/Application Support Experience, JAVA / Database Certification
TIBCO product knowledge/experience
Knowledge of various authentication/authorization mechanisms viz. Basic, OAuth, Kerberos etc.
Knowledge of cloud technologies and various services e.g. AWS, Docker, RedShift..etc TLS/SSL concept and its working.
Process Management, Memory Management, Performance Management, Application Scaling etc.

About Company

TIBCO Software Inc. Unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence platform seamlessly connects any application or data source;

intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale.

Information integration and analytics firm TIBCO is named after its name as The Information Bus Company.

TIBCO ActiveMatrix BusinessWorks™ is an integration product suite for enterprise, web, and mobile applications. The software allows you to create services and integrate applications using a visual, model-driven development environment, and then deploy them in the ActiveMatrix BusinessWorks™ runtime environment.